GreenEcko: Expert Leadership in Technology Industry
Mitch Tarica, Co-Founder
Mitch Tarica is a seasoned professional with a remarkable background in sales and leadership roles within the technology industry. With a strong track record of driving revenue growth and building successful teams, Mitch has made significant contributions to renowned companies in the communication and collaboration space.
As the Head of North America Sales at Zoom Video Communications, Mitch played a pivotal role in driving the company's sales strategy and expansion efforts in the North American market.
He demonstrated exceptional leadership skills and a deep understanding of customer needs, resulting in substantial business growth and market penetration for Zoom.
Prior to his tenure at Zoom, Mitch served as the Senior Vice President of Worldwide Sales & Customer Success at RingCentral. In this role, he led global sales and customer success teams, driving revenue generation and customer satisfaction across various geographies. Under his guidance, RingCentral experienced significant growth and established itself as a leader in cloud-based communication solutions.
Before his time at RingCentral, Mitch held the position of Area Vice President at Oracle America. He played a critical role in developing and executing sales strategies, forging strong relationships with key enterprise customers, and driving revenue growth within his region.
Mitch's career in the technology industry began at Cisco WebEx, where he gained valuable experience and expertise in collaboration solutions. Throughout his tenure, he held various roles, including leading North America Sales, where he demonstrated his ability to adapt and thrive in a rapidly evolving market.
With his extensive experience in sales leadership and his deep understanding of the communication and collaboration space, Mitch Tarica is a trusted industry expert. His proven track record of driving revenue growth, building high-performing teams, and delivering exceptional customer experiences make him a valuable asset to any organization.
Johnny Hong, Advisor
Johnny Hong is a highly accomplished and sought-after contact center consultant and expert, renowned for his deep understanding of contact center operations and his ability to deliver transformative solutions. With a wealth of experience in the industry, Johnny has consistently demonstrated his expertise in optimizing contact center performance, enhancing customer experiences, and driving operational efficiency.
Throughout his career, Johnny has worked with numerous organizations across various industries, providing strategic guidance and delivering innovative contact center solutions. He specializes in analyzing complex contact center ecosystems, identifying pain points, and developing tailored strategies to address them effectively.
As a contact center consultant, Johnny has a comprehensive understanding of the key components that contribute to a successful contact center operation.
He possesses extensive knowledge of contact center technologies, workforce management, performance metrics, customer engagement strategies, and omnichannel customer experience.
With his deep expertise, Johnny is adept at assessing the unique needs of each organization and devising customized solutions to maximize efficiency and customer satisfaction. He works closely with stakeholders at all levels to align contact center objectives with overall business goals, resulting in improved customer service, increased agent productivity, and enhanced operational effectiveness.
One of Johnny's key strengths is his ability to leverage emerging technologies and industry best practices to drive contact center transformation. He stays up-to-date with the latest trends and advancements in the contact center space, including artificial intelligence, speech analytics, omnichannel integration, and self-service technologies. By incorporating these innovations into his solutions, Johnny helps organizations stay ahead of the curve and deliver exceptional customer experiences.
Beyond his technical expertise, Johnny is known for his exceptional communication skills and collaborative approach. He builds strong relationships with clients, working closely with their teams to ensure seamless implementation and ongoing support. His consultative and client-centric mindset makes him a trusted advisor who is committed to delivering measurable results.
As a contact center consultant and expert, Johnny Hong brings a wealth of knowledge, experience, and strategic vision to help organizations optimize their contact center operations. His deep understanding of industry trends, technology advancements, and customer experience strategies make him a valuable asset in driving contact center excellence and achieving business success.