Our comprehensive services encompass:
- Risk Assessment
- Access Control
- Managed Security Information and Event Management (SIEM)
- Distributed Denial of Service (DDoS) Mitigation
- Perimeter Security
- Endpoint Protection
- Managed Security Operations Center (SOC)
GreenEcko–
The Six key Focus Areas
Network Connectivity:
Our Cloud Network Connectivity Solutions offer a flexible, secure, and cloud-enabled approach. Our services facilitate seamless connections between users, branch offices, headquarters, data centers, and applications. With our highly accessible and secure network cloud services, you can ensure reliable connectivity at all times.
To guarantee uninterrupted and efficient connectivity, we leverage various technologies and combinations, including public Internet options, such as fiber, copper, broadband, and LTE, as well as private circuits like MPLS, VPLS, and P2P. By optimizing performance, minimizing costs, and maximizing resiliency, we enable you to break free from relying solely on your carrier's network and instead build a customized cloud network tailored to your specific requirements.
SD-Wan:
SD-WAN (Software-Defined Wide Area Network) represents the next generation of WAN technology. By implementing SD-WAN, you gain control over your network routing, management, bandwidth, application prioritization, and even packet-level control, eliminating reliance on your carrier.
With its ability to aggregate links, shape traffic, and optimize existing network infrastructure, SD-WAN significantly enhances overall communication throughput and availability. This seamless connectivity ensures that multi-location businesses, as well as remote or traveling employees, enjoy standardized, reliable, and secure experiences. Moreover, your company gains a competitive edge by swiftly integrating acquisitions into the network, embracing new and secure best-of-breed technologies that drive business growth.
Customer Experience:
In the realm of customer experience, AI and automation are becoming essential technologies for achieving elevated levels of service. Empower your organization to realize the vision of proactive service recovery by effectively monitoring caller frustration and identifying instances where supervisor intervention may be required, thus preempting customer complaints.
Take your customer service to the next level by offering robust self-service options fueled by Natural Language Processing (NLP). Elevate compliance standards by leveraging AI to evaluate and score every call, ensuring adherence to protocols. Additionally, provide a superior experience for your agents by enabling "virtual assistants" that offer valuable tips and necessary information, enabling them to handle calls with utmost efficiency and effectiveness.
UCaaS
UCaaS (Unified Communications as a Service) offers a secure and budget-friendly solution for IT communications across various channels and devices, regardless of location. It enables your employees to remain connected and collaborate seamlessly, no matter their geographical location.
By leveraging UCaaS, you can benefit from smooth, streamlined, and efficient communication across multiple channels and devices, wherever it is needed. Operating entirely in the cloud, UCaaS ensures consistent and crystal-clear video conferencing, calling, instant messaging, and more, enabling uninterrupted connectivity regardless of your whereabouts.
CCaaS
Every customer engagement holds significance. By utilizing CCaaS (Contact Center as a Service), you can cater to your customers' preferred communication methods, including voice, text, chat, video, and more. It is crucial to create a memorable impact, regardless of how customers choose to engage with your business. Implementing CCaaS technology enables your agents to operate from any location, leading to enhanced revenue generation, improved customer satisfaction, and increased Net Promoter Score (NPS).
Embrace the opportunity to connect with your customers on their terms, utilizing various communication channels, such as text, video, and social platforms, to initiate new dialogues and conversations.
Cyber Security
Eliminate concerns and alleviate customer worries. We specialize in consolidating and enhancing your existing array of IT security products, ensuring a comprehensive security posture by addressing any identified gaps. We understand that the moment your environment is compromised, it becomes too late. That's why we're committed to taking action now.